Famous Hollywood star Jessica Alba responded to angry customers’ complaints about Honest company saying that the percentage of negative comments is still very small compared to the positive feedback.
Discussions started on early Monday morning after the actress tweeted her most recent campaign on her personal account. The “Sin City” star posted a message under the hashtag # GirlsWhoCode to inform her customers that her natural sunscreen products is sponsoring the equally-named non-profit organization.
Girls Who Code has been supporting women in the tech field for several years now and Jessica Alba has joined them because she considers great part of her success is due to technology.
Unfortunately, the post that the actress made did not have the desired outcome as many customers have replied to her saying that the Honest sunscreen products are in fact a fraud. Their messages were accompanied by revealing photos showing various degrees of skin burns.
The angry customers plan to sue the actress because they believe the products she is selling are fake. The majority of them have only spent one hour in the sun and yet, their skin turned red as a result of the sun burns.
Jessica Alba, on the other hand, claims her products offer large spectrum protection, particularly those with a SPF 30 sunscreen protection. In addition, she has repeatedly stated that the lotions are made out of natural ingredients; thus, ensuring a much bigger protection for the skin.
The Golden Globe nominee did not pay much attention to the recent wave of complaints that her Honest Company received. On the contrary, Alba’s spokespersons have settled themselves to simply saying that the percentage of dissatisfied customers represents only a small portion of their customers. That is to say, you’re too insignificant to be taken into consideration.
Customers have, nevertheless, managed to get the media’s attention on the matter. Jessica’s Honest company may soon be forced to provide a detailed explanation related to the ingredients and the manufacturing process of the lotions.
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